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We have changed our name to Hello Mobility but you can still expect the same old fashioned, friendly service!

CASE STUDY – John and Moira

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CASE STUDY – John and Moira

Being able to easily get around and continue to enjoy doing the things they love was important to John and Moira and was a key factor in their decision to purchase two Peak Pioneer 11 mobility scooters. The Peak Pioneer is a reliable medium-sized electric mobility scooter suitable for use on public transport in Queensland. This scooter features a new anti-glare LCD display screen, fingertip delta controls, an ergonomic handlebar, and fully adjustable suspension for increased comfort and a smoother driving experience.

If you want some speed, the Peak Pioneer can reach a max speed of 10kph with a potential range of 35km depending on terrain and use.

At Hello Mobility, our clients come first. So, we took some time to follow up with John and ask him a few questions about his experience.

If you want some speed, the Peak Pioneer can reach a max speed of 10kph with a potential range of 35km depending on terrain and use.

At Hello Mobility, our clients come first. So, we took some time to follow up with John and ask him a few questions about his experience.

What were the main reasons you were looking for scooters?

Ease of mobility was the main reason we got our scooters. Buses are extremely awkward where we live, especially when trying to get to where we shop. The buses are not regular, and my wife has a lot of leg problems, so we opted for a scooter that had the ability to take us to the three major shopping complexes we like.

The scooters help us get out and about without having to rely on the buses. On days when there is a bit of sun, we can also hop on a scooter and go for a cruise down to the waterfront. It’s a lovely thing to do.

As we get older, it can often be hard to maintain independence. Hello Mobility believes every individual should enjoy an independent, happy life, at any age. Our range of assistive technology ensures everyone receives a fair chance of enjoying their best life. When John came to us, we knew it was key to provide him with a scooter that would go the extra mile for him and his wife.

When you were looking at the scooters, did you get to see a nice range of options?

We checked out a few different scooters. Dennis helped us, and he was magic. He showed us the different scooters and explained all the differences between them. We heard about the pros and cons of each one. He showed me the biggest one that you’re allowed to put on a train.

One of the things I was able to consider is how much mileage you can have before having to recharge again. Having the assistance of someone helped us think about a million things that that we would never have thought of.

We like to be on top of our game when it comes to providing the best customer service. Often, there are key pieces of information our customers need to know about a product or piece of equipment when making a purchase and so we make sure we cover every detail in the consultation process. It’s important to us that our clients purchase equipment which is best for their needs.

What would you say about the service that you received from the Hello Mobility team?

Our occupational therapist directed us to Hello Mobility and I am extremely pleased with the service we received.

Did you know that we work with a range of professionals? We often work with different occupational therapy businesses who know our range of equipment well. Those who have worked with us can vouch for the quality and high service levels we offer. Our Equipment Specialists have detailed knowledge across the entire range and our goal is for every customer to feel like they’re seeing the whole picture.

When you are thorough, it’s easier to make the right purchase. The Peak Pioneer is especially well-suited for taller individuals requiring extra legroom, a luxury provided through the combination of a longer chassis, level tiller adjustment and slide built into the ergonomic seat.

If you’re interested in finding out more about our range of mobility scooters, we’d love for you to talk to us. We will be happy to provide you with assistance and answer any questions you might have.

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