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We have changed our name to Hello Mobility but you can still expect the same old fashioned, friendly service!

FAQs

We provide comprehensive training with every purchase. For larger equipment such as Mobility Scooters, Powerchairs, Beds and Lift Chairs, we conduct this during the delivery so you have all the information needed to correctly use your new equipment. we cover everything you will need to know to ensure ease of use and a long life. We cover controls, use, maintenance and most importantly in-depth information to safely operate your equipment. Because we conduct training at the time of delivery, it’s personalised to your needs and environment, and gives you the opportunity to ask any questions you have.

Yes, we can. Delivery to your home or work is included for all large equipment and you have the option to collect smaller equipment from our showroom in Chermside, or we can deliver it to your door. Ask our friendly Equipment Specialists and we can tailor a solution to best suit your needs.1

Yes. We work in partnership with all Allied Health professionals including Occupational Therapists and Physiotherapists to name a few. We can help arrange appointments at our showroom or in the convenience of your home or work, and when you choose equipment, we work with your allied healthcare professional to provide quotes and all the supporting information about the equipment to make the submission to NDIS or your Home Care Package provide seamless.

Yes. We can refer you to 2 or 3 Occupational Therapists if you don’t know who to turn to, but you will need to discuss your personal circumstances with them and make an independent decision about who can best help meet your needs.
Prices vary from as little as $10 to over $10,000 depending on the type of equipment you need. Once you have chosen the right equipment to best suit your needs, we can provide a quote to you or your Occupational Therapist to move ahead with your purchase.

Where applicable, most equipment complies with Australian or International standards. We also provide comprehensive training to ensure you understand how to safely operate your new equipment. Ask one of our friendly equipment specialists if you have any questions about the safety requirements and safe operation of your selected equipment.

Mobility Scooters and Powerchairs

Like all modes of transportation, you should take care when riding a motorised scooter or wheelchair and regulate your speed according to the environment and pedestrian activity, and look out for danger or obstacles. Mobility scooters and Powerchairs are specially designed to be easily controlled to help you move around safely. With simple user controls, your Mobility Scooter or Powerchair will automatically come to a stop when you release the throttle lever, even on hills, and then apply the safety brake. Many Mobility Scooters also include a low-speed option to reduce the risk of unplanned quick movement amongst pedestrians or in smaller spaces.

No, you don’t need a license to ride a Mobility Scooter or Powerchair in Queensland. However, it is a requirement that you register your motorised scooter or wheelchair to use it in public areas. Registration is regulated by the Queensland Governments Department of Transport and Mains Roads (TMR) and is free to users. Hello Mobility is one of the few TMR authorised plate dealers and we can complete the registration forms and issue a number plate on the day of delivery for you, saving you time and stress visiting a TMR office and fitting a number plate. Registration also includes free third-party insurance so in the unlikely event someone is injured while riding your scooter, cover for injuries to others may be available.2

Most motorised equipment manufacturers recommend annual preventative maintenance to avoid breakdowns and accidents, and to safeguard your warranty. Hello Mobility offers full-service maintenance and repair services for motorised and electric equipment and can keep everything from your Mobility Scooter and Powerchair to your Bed and Lift Chair safe and reliable. We have dedicated mobile, in-home service technicians to help with service and repairs wherever you are in Southeast Queensland. Most services are completed in under 1 hour to keep you on the move.
Yes, most major insurance companies offer insurance products to give you peace of mind. Some insurance companies may allow you to add your mobility scooter, powerchair, bed or other equipment as a specified item on your contents insurance policy. Talk to your insurance company for assistance with your insurance needs.
Yes, but warranties vary so check your warranty card or user guide for more information. We can help maintain and repair your equipment during the warranty period and beyond in our fully equipped workshop at Chermside or we can come to you at your work or home.1

1 Fees may apply

2 Insurance does not cover damage to your equipment and is not provided by Hello Mobility. For more information and full terms and conditions, please contact the Queensland Government Department of Transport and Main Roads